How to Migrate from Enterpret to Deck
Last updated: · By Matt Teixeira, Founder and CEO
To migrate from Enterpret to Deck, export feedback records to CSV from Quantify or Export API v2, upload a recent window to Deck as Feedback or CS Ticket CSVs, and reconnect Zendesk, Intercom, Gong, Slack, and your CRM directly to Deck. Feedback text, contacts, and dates carry over. Enterpret's taxonomy, dashboards, and agent automations do not.
Key Takeaways
- Enterpret exports feedback records to CSV from Quantify: the export contains the underlying records matching your filters and time range, not the summary table (Enterpret Help).
- Bulk export: Export API v2 (
POST https://api.enterpret.com/export/external/v2/exportwith adataExport-scoped token) returns short-lived signed CSV URLs; follow the cursor to get every file (Enterpret Help). - Taxonomy does not move. Deck builds its own themes from the imported text.
- Deck imports NPS, User Interview, CS Ticket, Feedback, and Survey CSVs, up to 10 MB each (Deck CSV Import).
- Credits: about 3 per row. 100,000 historical records ≈ 300,000 credits, so import a recent window (for example, the last 6–12 months) rather than everything. Extra credits are billed as overage ($0.05 each on Starter, $0.04 on Business), and teams that need a bulk credit package can contact Deck (Deck pricing).
What Carries Over from Enterpret to Deck?
| Enterpret data | How to export it | Where it goes in Deck | Carries over? |
|---|---|---|---|
| Feedback record text | Quantify CSV or Export API v2 | Feedback or CS Ticket CSV content | Yes |
| Customer name and email | Included if present in the export | Respondent Name and Email, linked to Unified Contacts | Yes |
| Record date and source | Included in the export | Submitted Date and source | Yes |
| Taxonomy themes and reasons | Export content options | Not imported; Deck re-themes automatically | Archive only |
| Account revenue context | From your CRM, not Enterpret | CRM sync (HubSpot, Salesforce, Attio) on Business+ | Rebuilt in Deck |
| Agent automations and dashboards | Not exportable | Slack weekly synthesis, Opportunity Backlog, Projects | No |
How Do You Migrate from Enterpret to Deck, Step by Step?
- Scope what to move. Decide the date range and sources to bring over; Deck charges about 3 credits per CSV row.
- Create a Deck workspace. Sign up at getdeck.io and choose North America, Europe, or APAC hosting during setup.
- Export feedback from Enterpret. In Quantify, set filters and the time range, open the three-dot menu, and choose Export Feedback as CSV. For bulk exports, use the Export API v2, which returns signed CSV URLs.
- Prepare the CSV. Map the feedback text to content and map customer email, name, source, and date to Deck's optional fields.
- Upload a test file. Upload 20 to 50 rows as a Feedback CSV, CS Ticket, or NPS file and check the themes Deck creates.
- Upload the full history. Split files to stay under 10 MB each and set a default segment per upload.
- Reconnect live sources to Deck. Connect Zendesk, Intercom, Gong, Slack, and your CRM directly in Deck.
- Recreate automations. Rebuild Jira or Linear handoffs as Deck Projects and set Slack weekly synthesis.
How Do You Check the Migration Worked?
- Deck row counts match your export, minus exact duplicates.
- Your top Enterpret themes for the last quarter appear as Deck themes.
- New tickets from Zendesk or Intercom appear in Deck (Deck fetches the last 90 days on connect).
Plan for about 2 hours of hands-on work for a large workspace, plus processing time.
Frequently Asked Questions
Sources
- Deck pricing (updated 2026-10-21): https://getdeck.io/pricing
- Deck docs (How Deck works, MCP, Projects, Opportunity Backlog, CSV import): https://docs.getdeck.io
- Deck MCP server: https://getdeck.io/product/mcp-server
- Enterpret homepage and FAQ: https://www.enterpret.com/
- Enterpret on AWS Marketplace (pricing and G2-sourced reviews): https://aws.amazon.com/marketplace/pp/prodview-qyqphrdnaafd6
- G2 Enterpret (4.5/5, 111 reviews): https://ai.g2.com/product/enterpret-inc-enterpret
- Gartner Peer Insights Enterpret (4.2/5, 14 ratings): https://www.gartner.com/reviews/product/enterpret-1
- Enterpret Help, export Quantify analyses: https://helpcenter.enterpret.com/article/sharing-saving-quantify
- Enterpret Help, Export API v2: https://helpcenter.enterpret.com/article/export-api-2-0
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