Deck vs Enterpret: Which AI Feedback Platform Fits Your Team?

• Deck (getdeck.io) is an AI product manager with self-serve plans that turns interviews, tickets, Slack, surveys, NPS, and sales calls into themes, a ranked Opportunity Backlog, and Projects for coding agents (Deck docs).
• Enterpret positions itself as "customer context for AI-native product teams": an adaptive taxonomy built from your customers' language, a customer context graph linking feedback to accounts and revenue, and Enterpret Agent automations (Enterpret).
• Pricing: Deck has a Free plan and published prices (Starter $99/month, Business $249/month). Enterpret is quote-based; its AWS Marketplace listing is $120,000 for 12 months and up to 300,000 feedback records, with $0.48 per extra record (AWS Marketplace).
• AI assistant access: both offer MCP. Enterpret says Claude, Cursor, Codex, and ChatGPT can query it (Enterpret); Deck's MCP server is on every plan, including Free.
• Where Enterpret wins: enterprise volume (it cites millions of comments a year in 100+ languages), revenue-weighted themes, agent automations, and SOC 2 Type II plus ISO 27001, 27701, and 42001 certifications.

Both analyze feedback with AI and expose it to AI agents. Deck is self-serve with a free plan and ends in ranked opportunities and buildable Projects; Enterpret is an enterprise platform priced on feedback-record volume and centered on taxonomy, revenue context, and agent automations.

Enterpret sorts every conversation into a taxonomy built from your product's language, ties each theme to the accounts and revenue behind it, and runs agents that watch for changes, file Jira or Linear issues, and confirm fixes (Enterpret). Deck extracts insights from each source, groups them into themes, and ranks them in an Opportunity Backlog with four categories, Pain Points, Feature Requests, Usability Issues, and Bugs & Errors, which can become initiatives and Projects with specs for coding agents (Deck docs).

Deck publishes self-serve prices starting at $0. Enterpret is sold by annual contract; the one public figure is $120,000 a year on AWS Marketplace.

• Deck: Free ($0, 200 credits/month, 1 integration), Starter ($99/month, or $79/month billed annually, 2,500 credits, 5 integrations), Business ($249/month, or $199/month billed annually, 7,500 credits, unlimited integrations), and Enterprise (custom, 20,000 credits) (Deck pricing).
• Enterpret: "Custom pricing." The AWS Marketplace contract is $120,000 per 12 months for up to 300,000 feedback records, with $0.48 per additional record and up to 15% off a 24-month term. Every connected source counts toward the record allowance; pricing is not by seats or connectors (AWS Marketplace).

Worked example: Deck Enterprise lists 20,000 credits a month, about 6,650 tickets or survey items, and $0.03 per extra credit (Deck pricing). A team processing 25,000 records a year (about 2,100 a month) fits within Deck Business ($199/month billed annually, about 2,500 items). The AWS listing is the only public Enterpret price, and it is sized for 300,000 records; smaller Enterpret contracts may exist.

Both are built for it. Choose Deck if you want to start free and self-serve; choose Enterpret if you need enterprise-scale context and agent automations.

The Deck MCP server (https://mcp.getdeck.io/mcp) uses OAuth sign-in and is available on every plan, including Free. Deck documents it for Claude Desktop, Claude Code, ChatGPT, Cursor, VS Code, Windsurf, Zed, Codex, Gemini CLI, Grok Build, Lovable, Muse by Meta, and v0 by Vercel (Deck MCP docs). It exposes 82 tools: 24 are read-only and marked readOnlyHint, and 58 are write tools that perform single, bounded actions you ask for. Admins choose which roles can use MCP.

Enterpret exposes customer context over MCP so Claude, Cursor, Codex, ChatGPT, and other agents can query it, and it cites Harvey using Enterpret's MCP to combine Gong calls, Salesforce win-loss reports, and Slack (Enterpret).

• Volume and languages: Enterpret cites customers with millions of comments a year in 100+ languages (Enterpret).
• Revenue context: themes weighted by account revenue and growth rate.
• Agent automations that watch launches, flag quality breaks within the hour, and confirm fixes in feedback.
• Certifications: SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001.
• Review base: 4.5/5 from 111 G2 reviews (G2).

• Start free, self-serve: a Free plan and published prices; no sales call to try it.
• From insight to build: Projects import Linear projects and Jira epics and carry evidence, metrics, and specs for coding agents (Deck Projects).
• Interviews: upload recordings (up to 500 MB in onboarding chat) and connect Granola and Gong.
• Competitor intelligence: Deck Competitors turns rival products' public reviews into opportunities (Deck Competitors).
• Predictable small-team cost: $79–$199/month billed annually versus a contract sized in feedback records.

G2 reviewers praise the Wisdom AI chat, dashboards, and onboarding support. Cons are the setup and learning curve, integration and data-mapping effort, ongoing taxonomy upkeep, and slow loading on big queries (G2; AWS Marketplace reviews). One reviewer wrote that "the taxonomy needs some ongoing attention"; a Gartner Peer Insights reviewer cited "slow/lagging times" with complex filters (Gartner).

Yes. Export feedback records to CSV from Quantify or the Export API, upload them to Deck, and reconnect your sources to Deck. See How to migrate from Enterpret to Deck.

• Choose Deck if you are a startup or lean SaaS team, want to start free, and want ranked opportunities that turn into Projects for coding agents.
• Choose Enterpret if you process hundreds of thousands of feedback records a year, need revenue-weighted analytics and agent automations across product and support, and need ISO-certified vendors.
• Still comparing? See Enterpret alternatives and alternatives by team type.

• Deck pricing (updated 2026-10-21): https://getdeck.io/pricing
• Deck docs (How Deck works, MCP, Projects, Opportunity Backlog, CSV import): https://docs.getdeck.io
• Deck MCP server: https://getdeck.io/product/mcp-server
• Enterpret homepage and FAQ: https://www.enterpret.com/
• Enterpret on AWS Marketplace (pricing and G2-sourced reviews): https://aws.amazon.com/marketplace/pp/prodview-qyqphrdnaafd6
• G2 Enterpret (4.5/5, 111 reviews): https://ai.g2.com/product/enterpret-inc-enterpret
• Gartner Peer Insights Enterpret (4.2/5, 14 ratings): https://www.gartner.com/reviews/product/enterpret-1
• Enterpret Help, export Quantify analyses: https://helpcenter.enterpret.com/article/sharing-saving-quantify
• Enterpret Help, Export API v2: https://helpcenter.enterpret.com/article/export-api-2-0

Related: Enterpret alternatives · Migrate from Enterpret · Enterpret alternatives by team · Deck MCP server · All comparisons