Deck

How to Migrate from Canny to Deck

Last updated: · By Matt Teixeira, Founder and CEO

To migrate from Canny to Deck, export your ideas or posts to CSV from Canny, upload them to Deck as a Feedback CSV, connect Intercom, Zendesk, Gong, and Slack directly to Deck, and import roadmap work from Jira or Linear. Feedback text, authors, and dates carry over. Public boards, votes as a field, and the changelog do not.

Key Takeaways

  • Canny exports ideas to CSV from any Ideas view; the export includes title, description, status, group, insight, user, and company counts, score fields, owner, and created date (Canny Help).
  • Known gap: Canny's Ideas export does not include insight detail such as individual insight notes or source URLs, only aggregate counts (Canny Help). Reconnect the original sources (Intercom, Zendesk, Gong) to Deck instead.
  • Classic view exports include post title, post detail, total votes, comment count, status, tags, author, category, owner, and associated MRR (Canny Help).
  • Deck imports five CSV types: NPS, User Interview, CS Ticket, Feedback, and Survey, up to 10 MB each (Deck CSV Import).
  • Budget credits: about 3 credits per CSV row (Deck pricing).

What Carries Over from Canny to Deck?

Canny dataHow to export itWhere it goes in DeckCarries over?
Idea or post title and descriptionIdeas view export or classic board exportFeedback CSV content; Deck extracts insights and themesYes
Post author name and email (classic view)Classic board export (Post Author)Respondent Name and Email, linked to Unified ContactsYes
Created dateIncluded in both exportsSubmitted DateYes
Votes and scoreScore (Total Votes) column; voter list exportNo vote field; keep in your archive or fold into the content textPartly
Status, tags, category, ownerIncluded in exportsNot imported as fields; Deck re-themes automaticallyArchive only
Autopilot insights from Intercom, Zendesk, GongOnly aggregate counts in the Ideas exportReconnect the source integration in DeckRe-synced from the source (Intercom and Zendesk: last 90 days; Gong: 1 to 12 month backfill)
Companies and MRRAssociated MRR column; APISegments plus CRM contact sync (HubSpot, Salesforce, Attio on Business+)Rebuilt in Deck
Public boards, roadmap, changelogNot applicableNo equivalent; use the Deck Collect widget for in-app feedbackNo

Sources: Canny exporting feedback, Deck CSV Import, Deck Projects.

What Do You Need Before You Start?

An admin account in Canny with an email address, a Deck workspace, and enough Deck credits for your volume.

  • Canny: your admin account needs an email address so Canny can send large exports (Canny Help).
  • Deck: create a free workspace at getdeck.io and pick your hosting region at setup; it is set when the organization is created (Deck pricing).
  • Credits: 1,500 posts × about 3 credits ≈ 4,500 credits, which fits within Deck Business's 7,500 monthly credits. If an upload exceeds your credits and overage is off, Deck marks the remaining rows "Waiting for Credits" instead of discarding them (Deck CSV Import).

How Do You Migrate from Canny to Deck, Step by Step?

  1. Check your Canny tracked-user and post volume. Note how many ideas or posts you have so you can estimate Deck credits at about 3 credits per row.
  2. Create a Deck workspace. Sign up at getdeck.io and choose your hosting region (North America, Europe, or APAC) during setup.
  3. Export ideas from Canny. In the Ideas dashboard, open a view, right-click the view name, and choose Export view. Large exports are emailed to you. In the classic view, use Settings, Boards, Export Data.
  4. Export voter lists if you need them. Open a post's voter list and choose Export List to keep voter emails as an archive or to build segments.
  5. Prepare the CSV. Map the idea title and description into a single content column. Map author email, author name, and created date to Deck's optional fields.
  6. Upload to Deck as a Feedback CSV. Upload a 20 to 50 row test file first, check the themes, then upload the full file. Files can be up to 10 MB.
  7. Connect live sources directly to Deck. Connect Intercom, Zendesk, Gong, and Slack in Deck so new feedback flows in without Canny.
  8. Import roadmap work. Import Linear projects or Jira epics as Deck Projects and recreate your top bets as initiatives.

How Do You Prepare the Canny CSV for Deck?

Combine title and description into one content column and keep the rest as optional fields.

  • content (required): Post Title + ": " + Post Detail (or the idea title and description). Optionally append "(N votes)" so vote weight stays visible in the text.
  • respondent_email, respondent_name: from Post Author where available.
  • submitted_date: from Date created.
  • source: set to a label such as "Canny". The field accepts any text.
  • Deck removes exact duplicates. Set a default segment per upload if you want to separate Canny history from new feedback (Deck CSV Import).

How Do You Check the Migration Worked?

  • The Deck row count matches the CSV, minus exact duplicates.
  • Your top 10 Canny posts by votes appear inside Deck themes.
  • New Intercom, Zendesk, or Gong feedback appears in Deck within a day.
  • The Opportunity Backlog shows ranked items across sources, not only the Canny history.

Plan for about 2 hours of hands-on work for a typical workspace, plus processing time.

Frequently Asked Questions

Canny exports ideas from any view to CSV, exports full boards and filtered posts in the classic view, exports voter lists, and offers an API for feedback, votes, users, and companies. The Ideas export includes only aggregate insight counts, not individual insight notes or source URLs.

Deck does not list a dedicated Canny connector. Export from Canny to CSV and upload the file to Deck as a Feedback CSV.

Not as a field. The vote total is in the Canny export, so you can keep it in your archive or add it to the feedback text. Deck ranks opportunities by evidence across sources rather than by votes.

Deck's planning baseline is about 3 credits per CSV row, so 1,500 posts use about 4,500 credits.

Deck has no public roadmap. Teams that rely on one can keep Canny for public voting and use Deck for analysis, or announce changes through their own changelog.

For a typical workspace, expect about 2 hours of hands-on work plus processing time.

Sources

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