NPS Score

Understand why your score is moving, what promoters love, what detractors need fixed, and which customer quotes support the next action.

NPS Score turns a single metric into an explanation. Product and customer teams can see the themes behind promoters, passives, and detractors instead of guessing what moved the number.

Review the score trend, respondent breakdowns, synthesized themes, and supporting quotes from the NPS page. When segments are enabled, compare how different customer groups experience the product and decide which issues are most likely to move the score.