Segments

Define the customer cohorts that matter to your business and compare feedback through that lens across uploads, themes, subthemes, and NPS.

Segments help teams stop treating every piece of feedback as equally weighted. Enterprise customers, trial users, churn-risk accounts, Slack channels, CRM cohorts, and other groups can each be analyzed on their own terms.

Create and manage segments from organization settings, then apply them through the global segment filter across supported Deck surfaces. Include or exclude cohorts, save the state in the URL, and compare what different customer groups are asking for.